Return / Refund Policy
If for any reason you aren't completely satisfied with any Tenth Beauty purchase, you can easily return the product(s). You may return all new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs.
We will happily refund you for the full purchase price of your returned products. All we ask is that you send the products back in the original packaging and that the products are in the same condition as when you received them. Please submit your return request within 30 days of the date of purchase and make sure the products are in their original packaging.
To initiate a return/refund please contact us using any of the methods listed below with your full name and order number.
By email: firstname.lastname@example.org
By Phone: (888) 450-4548
Once you have let us know that you would like to return your purchase for a refund we will send you a prepaid shipping label to send the items back to us. We'll issue a full refund as soon as we’ve received and inspected the product(s).
If your package is missing any items, please notify us within 7 days of receiving your shipment. To let us know about missing items please reach out to us by email at email@example.com or by phone at (888) 450-4548
If your order is damaged during shipping or in any other way, email us at firstname.lastname@example.org or call us at (888) 450-4548 as soon as possible. We understand receiving a damaged item is a major bummer and we want to take care of you.
Shipping within the United States is always free. That includes on returned items regardless of the reason for the return. Once you have let us know that you would like to return all (or part) of your order, we will email you a prepaid shipping label to send the item(s) back to us.
Product Conditions for Refund
We will be unable to issue refunds for merchandise that has been marked, dirtied or otherwise damaged by the customer. If you suspect something isn’t quite right with your purchase please let us know right away so we can take care of you.